TERMS & CONDITIONS

RESERVATION:
Maximum details are required in order to fulfill reservation efficiently arrival / departure dates, flights detail, number of persons involved and alternative detail, number of persons involved and alternative hotels, if acceptable will help us to handle your requirements efficiently.

CONFIRMATION:
Confirmation will be made by: facsimile (+62 370 636476) or email if short time does not permit us to confirm by letter.

CANCELLATION:
Full refund apply for cancellation made 30 days prior to arrival.
For cancellation made in within 30 days, we will charge 10% from the total amount for the the booking fees and administration costs.
For cancellation made 14 days (two weeks) prior to arrival, we will charge 25% from the total amount.
For cancellation made in within 7 days (one week) prior to arrival, we will charge 50% from the total amount.

No refund for cancellation made in within 3 days prior to your arrival.

PAYMENTS:
Full payment must be received prior to or upon arrival at the first destination point, except for those companies with whom special agreements have been made. Failure to comply with this condition may result in cancellation of all reservation.

Payment by cash can be made at our Office in Senaru as listed on our website during the business hours.

Payment by Credit Cards; VISA, MASTER CARD, DEBIT CARD, can also be made at our Head Office in Senaru.

Secure Online Payment over the Internet can be done through PayPal with additional 3,95% charges (administration & processing fee) to be added from the total invoice.

Telegraphic Bank Transfer can be addressed to our company's bank account. Remittance to be made to the following account:

1. BNI 46
PT. Bank Negara Indonesia Tbk (BNI) Cabang Mataram
Address: Jalan Langko Mataram Lombok NTB Indonesia

Account Name: Lalu Ramli
Account No: 0167 348 527
SWIFT CODE: BNI NI DJA
Bank Code : 009
Branch Code : 7107

2. Western Union (Online)
PT. Bank Negara Indonesia Tbk (BNI) Cabang Mataram
Address: Jalan Langko Mataram Lombok NTB Indonesia

Account Name: Lalu Ramli
Account No: 0167 348 527
SWIFT CODE: BNI NI DJA
Bank Code : 009
Branch Code : 7107

3. Western Union Agent (Offline)

Name : Lalu Ramli
Address : Jln. Jenderal Sudirman 138
City : Praya
Province : NTB